Terms and Conditions


  • Adhoc walks; to be paid at time of walk.
  • Regular walks; to be paid following receipt of invoice.  Late fees will apply for invoices not paid by due date.


  • Adhoc walks; 100% cancellation fee applies for less than 24 hours notice.
  • Regular walks; 100% cancellation fee applies for less than 24 hours notice, 50% fee for 24 hour to 7 days notice.


  • Dogs may be transported by car to enable greater variation in walking locations.  They will be restrained using a dog harness and seat belt attachment, unless by individual request.

Medical emergencies

  • TheDogRunner is authorised to seek emergency veterinary care with release from all liabilities related to transportation, treatment, and expense.
  • The client will reimburse TheDogRunner for expenses incurred, plus any additional fees for attending to such emergency.
  • Should a specified veterinarian be unavailable, TheDogRunner is authorised to engage the services of an alternative veterinarian.
  • If the client cannot be contacted in a timely manner, TheDogRunner is authorised to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian, as agreed in the 'Veterinary Release Form'.
  • TheDogRunner is not liable for any problems that occur from a known condition, unless the condition has not been treated as required.


  • Dogs will be kept on a lead unless an "Off Lead' form is signed by the client.
  • TheDogRunner must be informed of any characteristics of the dog which needs to be known for handling and care, especially any aggression issues.
  • Any keys held by TheDogRunner will be used for the purposes of collecting / returning dogs, and no other purpose.  They will not be copied, and will be returned to clients on demand (subject to accounts being fully paid).
  •  The client is responsible for medical expenses and damages resulting from an injury to any person or animal caused by their pet.
  • In case of an emergency, inclement weather or a natural disaster, TheDogRunner is authorised to use reasonable judgment for the care and wellbeing of all dogs.

The Cat's Butler

  • For visits of 7 days or more, 20% deposit required for cat sitting services, to reserve dates.
  • Additional 30% payment required prior to start of cat visits.

Updated 25th January 2020